A legal firm purchases a computer from a well-known mail order company. Then the firm calls us at TAB® to schedule the installation of that computer on a Novell™ network. The installation date comes and goes but no computer has been delivered. The legal firm then calls mail order company to check the status of the late computer and then reschedules the installation with us. The mail order computer eventually arrives and we start install. The mail order computer has a problem and will not connect to network. A TAB® technician spends 1 hour trying to correct problem and 1 hour on the telephone with mail order company's technical support trying to resolve the problem. The mail order company decides that the computer network card is bad and will send a new one. TAB® bills the client for 2 hours of installation time. TAB® will be called back when new card is in from mail order company. Two days later, the mail order company's technician replaces defective (DOA) network card. The legal firm then calls TAB® to try to install the computer again. TAB® installs the new mail order computer and bills the client for 1 hour of additional installation time.
If the legal firm had purchased a TAB® computer system, it would have only incurred one hour of installation expense and had a much smoother and timely installation. The mail order computer is under warranty from that company in Texas. Should the computer have other problems, it can only be repaired at the mail order company's response level.
Our computer systems are used by aerospace, legal, accounting, financial, dental, medical and manufacturing companies. They realize that if they want fast service they can only get it from a local company that has the parts in house.
TAB® Computer Systems is dedicated to small business. Locally owned and operated, we provide high quality business workstations and file servers so that we may service your company faster should you have a problem.