Emergency Services

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Keep Critical Systems Operating for Safety

Selecting the right IT partner keeps your systems up and running while you protect the community.

Managed IT Service for Emergency Services

Emergency services organizations operate in high‑pressure, high‑availability environments where every second matters. Whether responding to medical emergencies, natural disasters, or public safety incidents, your technology systems must be secure, compliant, and available 24/7. Partnering with a reliable and dependable Managed Service Provider (MSP) ensures your IT infrastructure supports, not hinders, your mission to protect lives and communities.

We outline the core services we offer to the manufacturing sector and detail the key compliance areas to address.

Why Emergency Services Need a Dependable MSP

Emergency services never shut down, nor can your technology. A trusted IT Partner understands this and provides:

Around-the-clock system monitoring
Rapid incident response and resolution
High-availability infrastructure and redundancy planning
Proactive maintenance that prevents system failures before they happen
Providing technology and services that help to mitigate cyberattacks, including ransomware and data breaches.

Downtime in emergency service environments can result in delayed response times, communication failures, or lost data.

Core Management IT Services Tailored to Emergency Services

IT Infrastructure Management

As your dedicated IT Partner, we will work with you to manage your IT network.

Network monitoring and maintenance
Server and endpoint management
Cloud migration and hybrid cloud support
Remote access and VPN configuration
Hardware purchases

Cybersecurity Services

To ensure the safety of your business, we will collaborate with you to install and configure our comprehensive suite of cybersecurity services.

24/7 Threat monitoring, detection, and response (MDR)
Multi-factor Authentication (MFA/2FA)
Endpoint Detection and Response (EDR)
Vulnerability Management
Firewall and intrusion prevention
Web and Email Defense Services

Data Backup and Disaster Recovery

We take data backup and disaster recovery very seriously. We ensure the right type of data backup to meet your business needs.

Automated backups
Business continuity planning
Disaster recovery as a service

Remote and End-user Support

As your dedicated team of IT professionals, you will have access to our three-tiered support system, which includes in-house and remote assistance, as well as our field service team and server engineers.

24/7 technical support
Remote troubleshooting
One-site support
Project support

Cloud and SaaS Management

Effective management of cloud and SaaS is crucial for businesses aiming to optimize their operations. Maintaining oversight, tracking usage, and ensuring data integrity are vital aspects of this management.

Microsoft 365 and Google Workspace
Cloud storage
License and subscription management

Compliance Management

Compliance management is crucial for businesses to ensure adherence to legal, regulatory, and industry standards. The right IT partner can streamline this process.

Dedicated Compliance Management Tool
Dedicated Security Professional
Services that meet compliance requirements

Common Emergency Service Software

Key Compliance Requirements for Emergency Services

NIST Cybersecurity Framework (800-171)

The purpose of NIST 800-171 is to protect the confidentiality of Controlled Unclassified Information (CUI) in non-federal systems and organizations, particularly for those organizations that work with or partner with government entities.

There are a total of 17 control families in the framework. They are briefly described below.

Access Control (AC)
Establishes who can access systems and data, and under what conditions, to ensure only authorized users can interact with CUI.
Awareness and Training (AT)
Ensures personnel are trained to recognize and respond to cybersecurity threats and understand their responsibilities in protecting CUI.
Audit and Accountability (AU)
Requires logging of system activity and monitoring to detect and respond to inappropriate or unauthorized actions.
Assessment, Authorization, and Monitoring (CA)
Mandates regular security assessments and continuous monitoring to ensure systems remain secure and compliant.
Configuration Management (CM)
Controls changes to system configurations to prevent unauthorized or unintended alterations that could compromise security.
Identification and Authentication (IA)
Requires verification of user identities before granting access to systems, using secure methods like passwords or multi-factor authentication.
Incident Response (IR)
Establishes procedures for detecting, reporting, and responding to cybersecurity incidents to minimize damage and recover quickly.
Maintenance (MA)
Ensures that system maintenance is performed securely, including remote maintenance, and prevents unauthorized maintenance.
Media Protection (MP)
Protects digital and physical media containing CUI from unauthorized access, use, or disposal.
Physical and Environmental Protection (PE)
Secures physical access to systems and facilities to prevent unauthorized access or damage from environmental hazards.
Planning (PL)
Requires the development and maintenance of security plans that define system boundaries, environments, and roles.
Personnel Security (PS)
Ensures that individuals with access to CUI are trustworthy and that access is revoked promptly when it is no longer needed.
Risk Assessment (RA)
Identifies and evaluates risks to organizational operations and assets, and implements measures to mitigate them.
System and Services Acquisition (SA)
Ensures that security requirements are included in the acquisition of systems and services, including third-party vendors.
System and Communications Protection (SC)
Protects data in transit and at rest, and ensures secure communication channels and system boundaries.
System and Information Integrity (SI)
Monitors systems for flaws and malicious activity, and ensures timely updates and corrections to maintain integrity.
Supply Chain Risk Management (SR)
Manages risks associated with third-party suppliers and service providers that could impact the confidentiality of CUI.

HIPAA

HIPAA compliance is built on three core safeguard categories:

Administrative Safeguards govern the human and policy aspects of data protection.

Privacy & Security Officers: Assign responsible individuals to oversee compliance.
Policies & Procedures: Develop and maintain written protocols for handling PHI.
Workforce Training: Train staff on HIPAA rules, data handling, and breach response.
Incident Response Plans: Prepare for and document how to handle data breaches.
Business Associate Agreements (BAAs): Ensure all vendors with access to PHI are compliant.

Physical Safeguards: protect the physical access to systems and data.

Implement role-based access and monitor user activity.

Encryption:

Facility Access Controls: Restrict access to areas where PHI is stored.
Workstation Security: Secure computers, printers, and mobile devices.
Device & Media Controls: Manage disposal, reuse, and movement of hardware containing PHI.

Technical Safeguards ensure electronic PHI (ePHI) is protected through technology.

Access Controls: Unique user IDs, role-based access, and minimum necessary access.
Audit Controls: Log and monitor access to ePHI.
Integrity Controls: Prevent unauthorized alteration or destruction of data.
Transmission Security: Encrypt data in transit (email, remote access, file transfers).
Encryption & Backup: Encrypt data at rest and implement secure backup solutions.

TAB Compliance Manager

A compliance framework is essential for meeting regulatory requirements and avoiding costly penalties and fines. A framework helps organizations maintain their reputation and client trust while also improving their overall efficiency and effectiveness by streamlining processes, reducing costs, and enhancing accountability and transparency. Maintaining a framework can be difficult, including documenting and implementing organizational processes and procedures that need to be maintained to ensure organizations adhere to internal rules and external regulations. That’s why businesses need our Compliance Manager. TAB has Certified CMMC Professionals on staff to assist you with this process.