If you’re a driven IT Professional that thrives in a fast-paced, client-focused environment, TAB Computer Systems (TAB) is looking for you! If you enjoy working as part of a dynamic team that strives to demonstrate honesty and integrity to clients and co-workers alike, TAB is looking for you! If you are knowledgeable and enthusiastic in your approach to your work, TAB is looking for you!
To be considered for one of our open positions, email your resume to our Human Resources department with the subject line of “Resume for TAB.”
Why work at TAB®?
We are an established IT company that has been around for over 35 years and recently became 100% employee-owned. Being part of an employee-owned company creates an environment of collaboration and drives a collective commitment to service our clients. This in return, drives the growth and success of the business, and everyone shares in the rewards of that success. If you are looking for a rewarding career at a company that values its employees, contact us!
We offer a competitive starting salary and reward self-starters and achievers. Our benefits include a company-matching 401(k) plan, wellness PTO and reimbursements, performance incentives, accelerated vacation schedules, as well as a bunch of really nice people to work with every day! Check out our open positions below.
Our Partners
We Partner with Microsoft, Intel, HP, Cisco, Blackpoint, StorageCraft, ProofPoint, and many more.
Training Program
We offer a robust training program that includes web-based, in-house, and onsite training options. Training is performed predominantly through our partnership with a leading technical training provider that offers practice tests and virtual labs. TAB will also, upon company approval, send employees for onsite instructor-led training. We pay for all course materials and exams and reward the successful completion of certifications.
TAB Computer Systems, Inc. is an Affirmative Action / Equal Opportunity Employer
Field Service Lead (FSL)
General Description
This position will be responsible for the direct supervision of the following teams:
- 6x Road Techs
- 2x Escalation / Server Road Techs
Ongoing supervision requirements may be subject to change based on strategic and/or operational growth within the Company. In addition to the above supervisory duties, this position will work closely with the Head of Operations and other Service Department Managers. They will collaborate and be accountable to the Client Project Coordination (CPC) team and the Client Services Department on all relevant aspects of road work and projects performed by the positions identified above. In addition, they will work with the Training and Development coordinator to ensure that all Field Service team members stay fully engaged and are appropriately trained.
The FSL will assist customers and field technicians from TAB and will continue to perform various technical tasks. These tasks include but are not limited to installation, diagnosis, repair, and maintenance of all components in a small business computing environment. They will be aware and engaged as needed in all aspects of Priority One (emergency) responses, whether in-house or onsite.
The FSL will work closely with TAB’s Human Resources Administrator to review and document all aspects of personnel within their accountability.
A wide degree of creativity and latitude is expected.
Qualifications:
- A minimum of seven years of hands-on experience introducing, administering, and supporting all things found within the SMB IT marketplace is required (in-house, hybrid, and cloud-based type of configurations).
- A minimum of a two-year degree with equivalent work experience is required. A Bachelor’s degree is preferred.
- Industry-based certifications are required.
- Experience managing a team of technical personnel.
- Excellent communicative oral and written skills and strong organizational abilities are required.
- Advanced infrastructure experience, including migrations, Networking,
- VoIP, Server Infrastructure and end-user computing.
Duties and Responsibilities:
- Support Field Services personnel and customers (remote and onsite) by diagnosing and correcting equipment failure and malfunctions.
FSL is responsible for holding quarterly meetings with each direct report and delivering annual performance reviews. - Be a champion of creating and maintaining internal documentation such as policies and standard operating procedures (SOP).
- Ensure all direct reports perform timely and accurate time postings against tickets.
- Attend and/or lead operational meetings for the Service department.
- The FSL will be a key player in the support, and maintenance, of TAB’s internal infrastructure.
- The FSL in this role will be part of TAB’s After-Hours Support / on-call rotation.
- The FSL, as any other team member at TAB, may occasionally have to work outside of business hours to assist clients and/or meet deadlines.
- Perform other related duties incidental to the work described herein.
Licenses:
FSL must maintain a valid driver’s license and a satisfactory driving record.
Physical Requirements and Working Conditions:
FSL must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 75 pounds; vision to read printed materials and a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.