If you’re a driven IT Professional who thrives in a fast-paced, client-focused environment, TAB Computer Systems (TAB) is looking for you! If you enjoy working in a dynamic team that strives to demonstrate honesty and integrity to clients and co-workers, TAB is looking for you! If you are knowledgeable and enthusiastic in your approach to your work, TAB is looking for you!
To be considered for one of our open positions, email your resume to our Human Resources department with “Resume for TAB.”
Why work at TAB®?
We are an established IT company that has been around for over 35 years and recently became 100% employee-owned. Being part of an employee-owned company creates an environment of collaboration and drives a collective commitment to service our clients. In return, this drives the business’s growth and success, and everyone shares in the rewards of that success. If you want a rewarding career at a company that values its employees, contact us!
We offer a competitive starting salary and reward self-starters and achievers. Our benefits include a company-matching 401(k) plan, wellness PTO and reimbursements, performance incentives, accelerated vacation schedules, and a bunch of really nice people to work with every day! Check out our open positions below.
Our Partners
We Partner with Microsoft, Intel, HP, Cisco, Blackpoint, StorageCraft, ProofPoint, and many more.
Training Program
We offer a robust web-based, in-house, and onsite training program. Training is performed predominantly through our partnership with a leading technical training provider that offers practice tests and virtual labs. TAB will also, upon company approval, send employees for onsite instructor-led training. We pay for all course materials and exams and reward the successful completion of certifications.
TAB Computer Systems, Inc. is an Affirmative Action / Equal Opportunity Employer
Client Service Representative (CSR)
We have an opening for a CSR. This position reports to our Client Service Manager and is a liaison between our clients and the service department.
Responsibilities
- Handle all service/help desk-related incoming calls
Create tickets (document issue, configuration, etc.)
Determine if an immediate transfer of the call to Management or Sales is required. - Setting appointments for road technicians
- Project Scheduling – Multiple days/weeks
- Daily follow-up with techs to verify that next-day appointments can be confirmed
- Confirm new appointments prior afternoon
- Client confirmation/modifications should be made between 3:30-4:00 PM daily.
- Contacting client(s) each morning if a tech will be running late – ASAP
- Contacting clients if an appointment must be rescheduled due to other client emergencies, techs out sick, etc. – ASAP
- Contact clients for late arrivals to the next stop if technicians cannot do it themselves.
- As techs free up, fill their remainder of the day with additional stop(s).
- Schedule pre-project meetings (Sales, CSM, Engineer) for all project work.
- Schedule Pre-scope out meetings
- Schedule Post Scope project meetings (Sales, HOO, Engineer)
- Leapfrog appointment as appropriate – CSM guidance
- Monitor / Schedule Reoccurring Block Time scheduling
- POD Work – Monitor & Track all activity
- WIP – Confirm activity daily – Equipment is on the wall for techs, etc.
- Monitoring of Service Boards for new tickets and route accordingly
- Schedule HR-related items as directed by the Client Services Manager (CSM)
- Address client-related tech requests as discussed with CSM
- Work with Shipping & Receiving Tech to ensure all equipment/products for techs are ready for the next day.
Other Responsibilities
- Inform CSM of any verbal comments from clients. If directed by CSM, comment on the ticket and inform the technician/management of this feedback. (Internal Analysis).
- If requested by CSM assist in resolving client disputes or complaints.
- Participate in rotating attendance to Sales Orders, and Service Meetings as well as CSR meetings.
- Scheduled in-house meetings
- Work with all managers and co-workers as an integral part of TAB
- Always work in TAB’s best interest.
- Other Responsibilities as Assigned
Compensation:
Compensation will be commensurate with administration positions at the small business level. This is a non-exempt (hourly) position.
Duties and Responsibilities:
All duties and responsibilities assigned to this work function (see General Description) must be performed in accordance with TAB procedures and guidelines. All work functions should be done in a professional and efficient manner. Always check with TAB management if you are unsure how to proceed with a given task.
Perform other related duties as assigned incidental to the work described herein.
Assist with other TAB personnel when the need arises.
Physical Requirements and Working Conditions:
Client Service Representative must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry objects weighing up to 30 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
Position Requirements:
- Technical knowledge preferred
- Experience in related fields a plus (scheduling/dispatching)
- Work with all managers and co-workers as an integral part of TAB
- Always work in TAB’s best interest.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Good phone skills and professional demeanor.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Always be calm, patient, and professional when working with clients, especially during stressful situations.
- Ability to multi-task and switch gears in a potentially fast-paced environment.
- Ability to handle constantly changing workflow and remain productive during slow times.
- Ability to work responsibly with or without supervision.