Position Overview

We are seeking an IT Field Service Technician to join our team of dedicated professionals providing exceptional service and technical support to clients.

As a Field Services Technician, you will be responsible for:

• Traveling to client locations to provide on-site support within a 2-hour radius of our office
• Configuration, installation, and troubleshooting of:
  • Windows PCs, including software and hardware.
  • Network devices such as switches, routers, firewalls, and wireless access points.
  • Printers and other peripheral devices.
• Server troubleshooting, including Active Directory and associated services.
• Utilizing the ConnectWise suite of tools for detailed documentation, issue tracking, and seamless client communication.
• Participating in an after-hours rotation, typically three to four times each year.
• Performing other duties as assigned.

Required Skills

Operating Systems & Virtualization

• Microsoft Windows 10 & 11.
• Windows Server (2012R2–2025).
• Virtualization platforms: Hyper-V and VMware

Networking

• LAN, WAN, and WLAN configuration and troubleshooting.
• Protocols, QoS, VLANs, and related hardware.
• VPN setup and troubleshooting (site-to-site and client-to-site).
• Firewall and router configuration.

Security & Compliance

• Multifactor authentication (2FA) setup and management.
• Familiarity with MDR, EDR, and antivirus solutions.

Collaboration & Communication Tools

• Microsoft 365 administration (Email, OneDrive, SharePoint, Azure).
• On-premises Exchange Server.
• Basic configuration and troubleshooting of VOIP systems.

Preferred Certifications

• A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client/Server.

Qualifications

• Previous experience in the IT industry (3 years minimum)
• Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
• Reliable vehicle for travel to client sites. The vehicle must be registered and insured, and candidate must have a valid driver’s license.

Physical Requirements

• Ability to lift and transport equipment weighing up to 75 pounds.
• Mobility to work in a standard office setting and to sit and stand for a period of time.
• Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.

Compensation & Benefits

• Competitive starting salary with performance-based incentives.
• Comprehensive benefits package, including:
  • Company-shared cost medical and dental plans.
  • 401(k) plan with company matching.
  • Annual bonus program and performance awards.
  • Accelerated vacation schedule.
• Professional growth opportunities:
  • Access to ongoing training resources, virtual labs, and study materials.
  • Company-funded certification exams.

Additional Details

• TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.
• This role is ideal for self-motivated, ambitious individuals who thrive in a fast-paced, dynamic work environment.