Position Overview

TAB Computer Systems, Inc., a 100% employee-owned Managed Service Provider (MSP), is seeking a Maintenance Analyst Technician to join our growing technical team. This hybrid role combines hands-on technical support with proactive system maintenance and monitoring to ensure optimal performance and security across our client environments. The ideal candidate will be detail-oriented, technically skilled, and able to balance day-to-day troubleshooting with long-term system health and reliability.

As a Maintenance Analyst Technician, you will be responsible for:

Technical Support

• Diagnose and resolve end-user issues related to hardware, software, and networking.
• Respond to service requests and incidents via Remote Monitoring and Management (RMM) platforms.
• Support cloud-based services and applications, including Microsoft 365, cloud backups, and endpoint security tools (e.g., Huntress).
• Manage and troubleshoot network infrastructure, including Wi-Fi systems, firewalls, routers, switches, and both cloud and on-prem environments.

Maintenance & Monitoring

• Continuously monitor system performance and health using tools like ConnectWise Automate (RMM).
• Review and respond to alerts (e.g., failed backups, low disk space, antivirus/malware detections).
• Perform regular maintenance tasks, including system updates, patch management, antivirus configuration, and backup integrity checks.
• Maintain accurate, up-to-date documentation for client environments (hardware inventories, network configurations, credentials, etc.).
• Analyze logs and system reports to identify trends, risks, and performance bottlenecks.
• Recommend and implement proactive measures to enhance system stability, security, and efficiency.
• Track hardware/software inventory, license compliance, and warranty information.
• Conduct disaster recovery testing as part of ongoing backup verification.

Tools & Platforms Supported

This position is responsible for triaging and managing alerts, requests, and issues related to:

• Huntress
• SentinelOne
• Blackpoint
• PDOG Web Defense (Black/Whitelisting)
• SonicWall (Black/Whitelisting)
• PDOG Email Defense (PPE) Tickets
• Microsoft 365 Licensing Requests
• General Licensing Requests (Visio, Project, Entra, etc.)

Physical Requirements

• Mobility to work in a standard office setting and to sit and stand for a period of time.
• Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
• Ability to lift and transport equipment weighing up to 30 pounds.

Compensation & Benefits

• Competitive starting salary with performance-based incentives.
• Comprehensive benefits package, including:
  • Company-shared cost medical and dental plans.
  • 401(k) plan with company matching.
  • Annual bonus program and performance awards.
  • Accelerated vacation schedule.
• Professional growth opportunities:
  • Access to ongoing training resources, virtual labs, and study materials.
  • Company-funded certification exams.

Additional Details

• TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.
• This role is ideal for self-motivated, ambitious individuals who thrive in a fast-paced, dynamic work environment.