Your client services team is the first level of support. They work with you to intake tickets, schedule technicians, and manage your projects.
Dan joined our Client Experience Team in 2024. He and our other client service representatives are on the front line for you, answering questions, inputting tickets, scheduling appointments, and following up with clients.
Ramon joined our Client Experience Team in 2024. He and our other client service representatives are on the front line for you, answering questions, inputting tickets, scheduling appointments, and following up with clients.
Damir joined our Client Experience Team in 2024. He and our other client service representatives are on the front line for you, answering questions, inputting tickets, scheduling appointments, and following up with clients.
Shannon joined TAB in 2018 and has become an integral member of our Client Service Representative team. Throughout her time here, she has demonstrated her experience and leadership skills. In 2022, she was promoted to lead this department. As the lead, her responsibilities include keeping the CSRs focused and ensuring the team operates effectively.
Robert became a member of our Project Coordinator team in 2025, and he has quickly established himself as an invaluable asset. In his brief time with us, he has demonstrated exceptional skills in project coordination. Robert works alongside our Customer Service Representatives, Server Engineers, and Field Service Technicians to ensure seamless communication and collaboration.
Kelcy joined our team in 2022 and has proven she is a valuable member of the team. In her role, she works closely with our Customer Service Representatives, Server Engineers, and Field Server Technicians to coordinate efforts and streamline communication. Her focus is to make sure that your project progresses smoothly, meeting deadlines and staying within budgetary constraints. With her attention to detail and commitment to excellence, Kelcy plays a key role in delivering successful project outcomes.
Marco has been with the company since 2013 and has over 13 years of experience in the IT field. His background includes roles in manufacturing, insurance, and higher education. Previously, he managed all internal operations, including the helpdesk, escalations, and tier 3 technicians. Recently, he shifted his management role to the Client Services department, where he now oversees customer service, project coordination, and product specialist positions.
Your in-house technical team consists of four levels of technicians, Helpdesk, Escalation, Tier3 and Tier 4. They can handling anything from printer issues to projects like a Duo installation.
Peter joined our Helpdesk team in 2024 and has swiftly established himself as a standout technician in this department. Our Helpdesk team is dedicated to providing technical support and addressing a wide range of issues that users may encounter. With just one phone call, our team can often resolve the majority of technical problems efficiently and effectively. Since joining this team, Peter has demonstrated his excellent customer service skills and technical skills. He is continuously learning and developing to help our clients.
Simon joined our team in 2024 and has swiftly made the most of our training department. He has earned an Allworx certification and a Security+ certification, and he is currently working towards multiple M365 certifications. He is rapidly establishing himself as a valuable security technician within this department. The Helpdesk team is dedicated to providing technical support and addressing a wide range of issues that users may encounter. With just one phone call, our team can often resolve the majority of technical problems efficiently and effectively.
Will joined our Helpdesk team in 2022 and has quickly established himself as a vital member of our group. The Helpdesk team is dedicated to providing technical support and addressing a wide range of issues that users may encounter. With just one phone call, our team can often resolve the majority of technical problems efficiently and effectively. Since joining, Will has demonstrated a strong commitment to learning and professional development. He actively seeks out new knowledge and skills to enhance his capabilities as a Helpdesk technician.
Dennis joined TAB in 2019 as a Helpdesk Technician and quickly proved himself to be a senior member of the team, thanks to his qualifications and in-depth understanding of our services and hardware. As a result, he was promoted to Escalation Technician in 2024. Additionally, Dennis has been a part of the Computer Talk with TAB (CTWT) team since 2021, where he can be seen and heard every Saturday from 9:00 to 11:00. This year, CTWT was awarded first runner-up in the Best of Hartford.
Mike joined TAB in 2002 as one of the first Helpdesk Technicians. He played a key role in shaping the helpdesk department and instilled strong values and work ethic in everyone he trained. Recognizing his potential, he was promoted to Helpdesk Lead, where he trained new employees within our in-house department. In 2020, he advanced to our Escalation team, allowing him more time to assist clients with complex issues. He remains a cornerstone of the in-house team and is an essential member of the onboarding process for new employees, as well as a resource for team members seeking assistance with their questions.
Jeremy joined our in-house team as a Helpdesk Technician in 2023, bringing with him a solid foundation in technical support and a commitment to customer satisfaction. From the very beginning, we recognized his potential for greater responsibilities due to his skill set and experience. He was promoted to Inhouse Helpdesk and Escalation Supervisor. In his new role, Jeremy is responsible for overseeing the helpdesk and escalation teams. Ensuring that they receive the support they need. His ability to communicate clearly and work collaboratively has proven invaluable as he continues to enhance our service delivery and strengthen client relationships.
Ben joined our Managed Service Team in 2021, bringing valuable industry experience that helped our clients effectively manage and monitor their backup systems. Shortly after his arrival, we implemented a new workstation backup system designed to enhance data security and recovery processes for our clients. Ben played a crucial role in this transition, leveraging his expertise to ensure that all aspects of the implementation were executed efficiently and effectively.
Erin joined our team in 2018 as an intern while pursuing her bachelor’s degree in computer science. During her internship, she played a crucial role in our POD area, where she was responsible for assembling computers and servers. She also provided technical assistance to clients, helping them troubleshoot and repair their computer issues. Erin was promoted in 2020 to the Managed Services team. In this new role, she took on the critical responsibility of managing our clients’ data backups, ensuring that their information is secure and readily accessible when needed. Her contributions have significantly enhanced the team’s efficiency.
Terence joined our team in 2022 and quickly proved to be the ideal candidate for the job. He has transformed our Tier 3 department into an effective and efficient in-house project management team. Terence works with our clients to implement M365 migrations and Duo configurations. In addition to managing these projects, Terence works to resolve high-level client issues. He also takes the initiative to create detailed standard operating procedures (SOPs), which have greatly enhanced our team’s efficiency and consistency. Furthermore, Terence actively supports our in-house team, sharing his expertise and fostering a collaborative work environment that contributes to our overall success.
Justin joined TAB in 2012 as a Field Service Technician. When he wasn’t onsite assisting clients with various technical issues, he developed and managed the backup process. He eventually became the sole Managed Service Provider, ensuring that our clients’ backups functioned smoothly. During this time, he demonstrated his versatility by not only working on backups but also vetting third-party software and supporting our technicians during client visits. As his role evolved, so did his responsibilities. Today, he is responsible for implementing new security products for our clients, creating Standard Operating Procedures (SOPs) and workflows for those products, and providing technical training to our team. In the event of a security incident, he plays a key role in the remediation process.
Pete joined our team in 2011 as one of our first high-level technicians. He quickly advanced through the ranks to become our first Tier 3 technician, assisting clients with their most challenging issues. During this time, he distinguished himself as the go-to technician for both in-house and field services. In 2022, he was promoted to the position of In-House Helpdesk and Escalation Support Supervisor. In this role, Pete implemented processes and procedures that significantly improved the department’s efficiency. Due to his success in this position, he was promoted again, this time to Manager of In-House Operations Support. In his current role, he oversees all of our in-house teams, including Tier 3 and our Managed Service Provider (MSP) team.
Your field services team consists of our on-site technicians installing equipment, fixing issues when they arise, removing eCycling, and onboarding new clients. Your server engineers handle server installations, NIST/Cybersecurity compliance, and high-level network reconfiguration.
Kyle joined our team in 2021, bringing his expertise to support our in-house technical operations. Over the years, he has evolved into a vital member of our team, consistently demonstrating his skills by assisting clients with various computer repairs, handling POD projects, and prepping new computers and laptops for deployment. Beyond his technical capabilities, Kyle has established a reputation for being approachable and dependable, always eager to lend a hand on any project, regardless of its complexity. His willingness to collaborate with colleagues and assist wherever possible has made him an invaluable asset to our team’s success.
Adam joined our team in 2022 and has rapidly established himself as a favorite technician among our clients. His role as a Field Service technician positions him as a key representative of TAB, where he thrives on creating and nurturing strong relationships with our clients. Adam is not only skilled in technical support but is also dedicated to understanding the unique needs of each client. His responsibilities include the installation and configuration of personal computers, laptops, firewalls, and other critical networking equipment. Through his expertise and personable approach, Adam has become an invaluable asset to our team and a trusted partner for our clients.
Addison joined our team in 2022 and has consistently received high praise and positive feedback from our clients. His expertise aligns with that of our highly skilled Field Service Technicians, and he is proficient in various technical areas. Addison is responsible for the installation of personal computers, laptops, firewalls, and other essential equipment at client locations, ensuring that their technological needs are met with professionalism. His commitment to delivering quality service significantly enhances our clients’ operational efficiency and reinforces their confidence in us.
Oraine became a valuable member of our Field Services team in 2022, quickly earning the admiration of our clients. His reassuring presence has a remarkable ability to ease tension during the most challenging situations. At the same time, his in-depth technical knowledge instills confidence in clients, knowing that their issues will be addressed swiftly and effectively. Oraine’s role encompasses a wide range of responsibilities, including troubleshooting technical problems and installing essential equipment such as PCs, laptops, and firewalls. His dedication to providing top-notch customer service truly sets him apart.
Lawrence joined our Field Services Team in 2020, which was a challenging time to start a new job—especially one that involves visiting client sites to troubleshoot technical issues and install new computer hardware, including PCs, printers, laptops, and firewalls. However, Lawrence’s personality quickly helped to alleviate the stress of the situation. He interacted with our clients in a way that made them feel comfortable, even during difficult circumstances. His calm demeanor has been greatly appreciated by our clients, as evidenced by the numerous positive survey results he consistently achieves.
Rob became a member of the Field Services Team in 2019, and since then, he has had a profound influence not only on TAB but also on the various clients he partners with. With a strong commitment to service excellence, Rob takes the time to thoroughly understand the unique IT environments of our clients. This understanding allows him to respond swiftly and efficiently whenever they encounter technical issues or require the installation of new equipment. His ability to assess situations and implement solutions effectively has earned him a reputation as a trusted partner in the field, greatly enhancing client satisfaction and overall operational efficiency.
Brian joined our Server Engineer team in 2018, where he collaborated closely with the Field Services department and the Head of Operations. During his time as a Server Engineer, he worked with numerous clients to enhance their environments through the implementation of new servers, security projects, and network upgrades. In 2024, Brian was promoted to Field Service Supervisor. His technical expertise and ability to partner effectively with clients in the field made him an excellent choice for this role. Although he is stepping away from directly assisting clients, he is now focused on improving the efficiency and effectiveness of our Field Service Team for our clients.
Rich joined our team in early 2025, and it quickly became evident that he was an exceptional addition. From the outset, he demonstrated a strong commitment to understanding our processes and how we serve our clients, eagerly immersing himself in every aspect of our operations. His enthusiasm and dedication are palpable; he never hesitates to go the extra mile. In his role as a server technician, Rich undertakes significant projects that involve intricate server and networking installations, demonstrating both his technical expertise and ability to manage complex tasks efficiently. His proactive approach and passion for learning have made him a vital member of our team.
Terry joined our team as a Server Engineer in 2022. This exclusive group of engineers collaborates closely with our clients to ensure that their server, networking, and security projects are completed efficiently. Shortly after his arrival, Terry showcased his networking skills by organizing clients’ networking closets. In addition to enhancing our clients’ infrastructures, Terry applied his talents within our organization. He took the initiative to revamp our server gen room, creating a more streamlined and efficient workspace. Furthermore, he established a training lab that not only fosters learning and development but also equips our team with the necessary tools to stay ahead in the rapidly evolving tech landscape.
Keith joined our team in 2021, taking on the critical role of Server Engineer. Our server engineers form a committed team of skilled technicians who collaborate directly with clients to enhance their technology environments. This includes implementing new server systems, streamlining network operations, and executing comprehensive security projects. Since joining, Keith has distinguished himself as an exceptional project engineer. He consistently goes above and beyond to ensure that the unique needs and concerns of our clients are addressed. His proactive approach and attention to detail have helped to build strong relationships with our clients and ensure that their technological infrastructure remains secure.
Richie joined the team in 2007 when he joined as a server engineer. His exceptional skills and dedication quickly made him a favorite among our clients, significantly transforming the way our service department and server installations operates. Richie excels in tackling some of the most complex projects involving servers and networking, where he provides tailored solutions to meet the unique needs of each client. In addition to his client work, he is actively developing a comprehensive security project process to enhance our service offerings. Recently, he achieved a significant milestone in his professional development by earning the Certified CMMC Professional (CCP) certification, further demonstrating his commitment to excellence in the field.
Rick joined TAB in 2005 and has more than 25 years of experience in the IT field. He oversees all facets of Operations Management, including field support and in-house support. He holds certifications in all major Microsoft and Cisco disciplines.
Your administrative team handles all billing matters, including monthly invoicing and the related processing of payments. Your vendor management and product quality control team collaborates with all departments to ensure that each department has the necessary information for our third-party partners, including the approval, deployment, monitoring, and reconciliation of vendor-related activities.
Audrey joined our Administrative team earlier this year in 2025, taking on the role of Accounting & Administrative Assistant. Although she is at the beginning of her career with TAB, it is already clear that she possesses the potential for a successful and fulfilling long-term career within our organization. Her quick adaptation to her role is impressive; she is not only mastering her current responsibilities but also actively taking on additional tasks and challenges that will further develop her skills. Audrey’s enthusiasm and dedication are indicative of her professional drive. We are excited to see how she will contribute to the team the future.
Donna joined our administrative team in 2023 as a part-time assistant. Since her arrival, she has proven to be an invaluable asset to our department. Although she works part-time, Donna has consistently gone above and beyond, taking on additional responsibilities whenever the need arises. Her dedication and proactive approach have significantly improved the overall efficiency of both the department and TAB, ensuring that tasks are completed smoothly and effectively.
Lisa joined our team in 2021 as a Client Service Representative. From the very beginning, it was evident that she had a natural talent for connecting with customers and addressing their needs. By 2024, as our company grew and new opportunities opened up, Lisa was ready to take the next step in her career. She was promoted to the role of Accounting and Administrative Assistant, where she easily transitioned into her new responsibilities. As our administrative department continued to expand, Lisa embraced another challenge and moved into the role of Billing Specialist. Lisa has demonstrated her ability to thrive in many roles and makes a positive impact on our team.
Josie joined our Admin team in 2008 when she was hired as a part-time collections specialist. Since then, she has played a pivotal role in tackling various special projects within the Administrative team, demonstrating her attention to detail. Beyond her primary responsibilities, she has taken the initiative to lead the event planning committee, bringing fun gatherings to our organization. Additionally, she is a founding member of the volunteer planning committee, where she helps coordinate community service efforts, showcasing her commitment to teamwork and making a positive impact.
Antonio joined our team in 2022 as a Client Product Specialist. In his role, he plays a crucial part in collaborating with our vendors to ensure that the products subscribed to by our clients are provisioned correctly and efficiently. This involves not only overseeing the onboarding process but also ensuring that all technical specifications and requirements are met to enhance and maintain client satisfaction. In addition to his primary responsibilities, Antonio manages our Security Awareness Training program. From initial setup to maintenance, his efforts are essential in equipping users with the knowledge and skills necessary to recognize and respond to potential security threats, thereby safeguarding our clients’ interests and promoting a secure working environment.
Scott joined our team in 1993 as a programmer, marking the beginning of a long and impactful career at TAB. When we began phasing out our programming services for clients, Scott transitioned into an internal programming role, where he addressed all of TAB’s programming needs. In 2019, as our company continued to evolve, we recognized a need for a Client Service Manager. Given Scott’s extensive experience, qualifications, and his longstanding commitment to TAB, he proved to be the perfect candidate for the position. Earlier in 2025, we identified the importance of strengthening our relationships with our vendors. As a result, we established a dedicated department to foster these partnerships. Scott has taken on the responsibility of overseeing this new initiative, working with our vendors to optimize our processes and create greater efficiencies for both TAB and our clients.
Miranda joined TAB in November 2022, bringing with her 12 years of experience in key areas of human resources, including talent acquisition, employee onboarding, HR compliance, and employee compensation and benefits. She has demonstrated strong leadership skills in HR and has taken on responsibilities across all these areas. As TAB strives for continuous improvement to support our client’s success, Miranda works alongside our leadership team to ensure that growth strategies incorporate regular assessments of staffing needs and company culture.
Tony became a member of TAB Computer Systems in 2016. He brought over 25 years of financial services experience to his Controller role. Since then, he has been an essential part of the management team, overseeing financial, human resources, and administrative management in line with the company’s mission. In 2021, Mr. Arsenault was promoted to President as the company transitioned to 100% employee ownership.
Your Client Success Team is here to help you find the right technology solutions that fit your needs. If you are working towards meeting industry compliance requirements, they are your first point of contact. They are available to meet with you as often as you need, and there is no cost for this consultation. Additionally, you can rely on your Client Success Team as your advocate when dealing with any issues while working with TAB.
Gayellen joined TAB in 2019 as the Assistant to the VP of Client Success. In this role, she plays a crucial part in the client management process by collaborating closely with clients to identify their specific needs and ensure that the correct equipment or services are accurately quoted and approved. Her position requires meticulous attention to detail, as she must carefully review specifications, coordinate with various departments, and communicate effectively with clients to guarantee their satisfaction. Gayellen’s dedication and organizational skills have proven her to be highly capable in this demanding role, and she consistently meets and exceeds the expectations set for her.
Rebecca joined TAB in 2011 as the first Sales Assistant to the VP of Client Success. Her role involved assisting the VP in creating and executing client quotes, as well as managing all marketing and website updates for the company. In 2018, Rebecca left to pursue another opportunity but eventually returned in 2021 to lead the training and marketing efforts. Since rejoining the team, she has established a training department focused on technical and soft skills, in addition to upskilling initiatives. Alongside her training responsibilities, she works closely with the VP of Client Success to oversee the company’s marketing efforts.
Barry joined TAB in 2004 as the hardware and inventory coordinator. In his early years at TAB, he was responsible for building, managing, and maintaining the hardware needed for our custom PCs and servers. As his role evolved, so did his responsibilities. Today, Barry still manages the hardware and software we stock and sell to our clients, but he has shifted from building PCs and servers to designing necessary components using a 3D printer and ensuring that the hardware our clients order is correct. Beyond his technical expertise, Barry is a passionate advocate for community engagement. As a founding member of the volunteer committee, he is committed to fostering volunteer opportunities that are not only beneficial for our team at TAB but also impactful within the broader community.
Erik has been a valued member of the company since 1990. During his time here, he has consulted and advised thousands of small business owners in New England. He also hosts “Computer Talk with TAB®,” a live radio show on WTIC AM 1080 that airs every Saturday at 9 AM. Additionally, he leads the Client Success Team and its efforts.
TJ founded TAB® Computer Systems, Inc. in 1983 and has an extensive computer programming background extending to mainframes and PC environments. He is a published author writing books on the subject of IT as it relates to small businesses. In 2021, he sold TAB Computers to the employees, making it a 100% employee-owned company. He will continue to be a part of the company in an advisory role and on the board of directors.
